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Frequently Asked Questions

All your questions are answered. Do not hesitate to contact us via Twitter, via Live Chat at the bottom right of this page or on our contact page if you do not find the answer.

“The process to distribute your chains has been simplified to the maximum to settle in no time the diffusion screen:

  1. Click “Stream” from your personal dashboard
  2. Click “Open broadcast in new tab“
  3. The animation-live will open in a new onglet. Connect your diffusion screen (TV, projector, big screen, …) via an HDMI cable and place the new tab on the newly opened diffusion screen.
  4. There you go ! To stop the spread simply close the Broadcast tab, disconnect the HDMI cable or disconnecting the Cast.
Just one computer since you can connect a second screen on all modern computers (Mac / PC). Open your dashboard on the home screen and open the live entertainment broadcast tab on the connected monitor.

A relatively powerful computer is required to launch the live entertainment. To ensure proper retransmission, try getting a computer with at least the following characteristics: 2Ghz processor, 8GB memory.

We strongly recommend using Chrome or Firefox. We do not guarantee optimal service on other less stable browsers (Internet Explorer included).
Absolutely. WeChain can not function without a good Internet connection since the pictures go through our servers to join the animation screen. So be sure that the computer has internet access.

Also make sure that participants have access to 4G or WiFi network at your event so that they can post pictures through the mobile application.

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FAQ: Frequently Asked Questions

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